Privacy Policy

Company contact information

PM Collective Group, LLC
Brick, New Jersey
Email: [email protected]

Information we collect

We may collect information you submit through forms, email, checkout flows, discovery calls, project documents, or service requests, including your name, business name, email address, phone number, website, service needs, billing details, and project information.

• Contact details such as name, business name, email address, phone number, and mailing address.
• Business details such as website URL, Google Business Profile link, services, project needs, customer-list information provided for review campaigns, and related service preferences.
• Payment, billing, and transaction information processed through approved payment providers.
• Communications with us, including email, phone, SMS, form submissions, project notes, and support requests.
• Website usage information such as pages visited, browser type, device information, and analytics data.

How we use information

We use information to respond to inquiries, prepare quotes, provide services, process payments, manage projects, improve website performance, communicate with customers, maintain business records, document communication preferences, and honor opt-out requests.

Payments

Payments may be processed through third-party payment processors. PM Collective Group does not store full card numbers. Payment processors may collect billing, payment, tax, fraud-prevention, and account information under their own terms and privacy policies.

Client responsibility for customer data

Clients may provide customer contact information so we can configure or send review invitations, follow-up messages, reminders, or related service communications on their behalf through PM Reputation Hub. Clients represent that they collected that information lawfully and have the required permission, consent, or other legal authority to contact those customers by the requested communication method.

For SMS messaging, clients must confirm that each customer provided a mobile phone number to the client business and consented to receive SMS communications from that business. PM Collective Group relies on the client's instructions and representations about customer data. We do not treat purchased, rented, scraped, or third-party lead lists as valid consent for SMS messaging.

SMS communications

If you provide your mobile phone number and consent to receive SMS communications from PM Collective Group or from a business using PM Reputation Hub, we may send text messages related to service updates, review requests, appointment reminders, customer follow-up, account support, or other business communications you have requested or authorized.

Message frequency may vary. Message and data rates may apply. Reply STOP to opt out of SMS communications at any time. Reply HELP for assistance. Consent to receive SMS messages is not a condition of purchase.

How SMS consent is provided

You may provide SMS consent by checking an SMS consent box on a website form, signing up for services where SMS disclosure language is presented, providing your phone number during onboarding with documented SMS consent, confirming consent by email or written communication, or verbally agreeing to receive text messages when speaking with us or with a business using our reputation services.

SMS consent must be provided directly to the business sending the message. General marketing consent, email consent, a submitted phone number without SMS consent, purchased lists, lead lists, or third-party opt-in lists are not treated as valid SMS consent for PM Collective Group messaging.

How to revoke SMS consent

You may revoke SMS consent at any time by replying STOP to any text message or contacting us at [email protected]. After you opt out, we may send a final confirmation message and then stop sending SMS messages unless you provide consent again.

SMS consent records and opt-out records

We may keep records of SMS consent, message delivery, HELP requests, STOP requests, opt-out status, and related support activity so we can operate the messaging program, honor communication preferences, maintain compliance records, and prevent messages from being sent to contacts who have opted out.

Third-party services and data sharing

We may use trusted service providers for hosting, email, SMS delivery, analytics, forms, automation, payment processing, website management, customer support, and business operations. These providers may process information only as needed to support our services, deliver communications you requested or authorized, maintain opt-out records, protect against fraud or abuse, or comply with legal, carrier, and platform requirements.

We do not sell, rent, or share SMS opt-in data or consent with third parties for marketing purposes.

We may share SMS opt-in status, phone numbers, message content, and delivery or opt-out information with messaging service providers, telecommunications carriers, compliance vendors, and other service providers solely as needed to provide and support the SMS messaging services.

Service providers used to support our work

Some services may use third-party service providers to help prepare content, organize project information, support customer communications, or improve service delivery. When service providers are used, we limit the information shared to what is reasonably needed for the service and use those providers to support PM Collective Group's services, not as independent marketers.

Third-party review and platform services

Our services may connect with or reference third-party platforms such as business profile services, review sites, social media platforms, website services, analytics providers, and communication or automation providers. Those platforms have their own privacy practices and may independently collect, remove, display, rank, restrict, or process content and account information under their own policies.

Customer data submitted by clients

When a client provides customer contact information for review requests, follow-up, or automation services, we use that information to provide the requested service for that client. Clients are responsible for ensuring they have the right to provide customer contact information and request the communications they ask us to send or configure.

Cookies and analytics

This website may use cookies and similar technologies to keep the website secure, understand traffic, improve performance, remember preferences, and measure what pages are useful. See our Cookie Policy for more detail. If additional advertising, analytics, or tracking tools are added, this policy and consent banner should be reviewed and updated.

How long we keep information

We keep information for as long as reasonably needed to provide services, maintain accounts and business records, resolve disputes, honor communication preferences, support security, comply with legal or tax obligations, and maintain carrier or platform compliance records. Some information may remain in backups or archives for a limited period after deletion from active systems.

How we protect information

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information, including access controls, account security practices, vendor review, and secure service providers. No website, platform, or transmission method can be guaranteed completely secure.

Children's privacy

Our services are intended for businesses and adults. We do not knowingly collect personal information from children under 13.

Your choices

You may contact PM Collective Group to request access, correction, or deletion of personal information where applicable. We may retain records as needed for legal, tax, fraud-prevention, dispute, or business purposes.

Contact

Privacy questions may be directed to [email protected].